NBC6 received multiple calls out of the state facility known as "Alligator Alcatraz," including at least one from a detainee, reporting a major incident in the cafeteria on Tuesday. Detainees told NBC6 directly and in a recorded phone call provided by a loved one that guards have been attacking those inside the facility located in the Everglades. The callers said they are nervous being there, and claim that various violent incidents have broken out, most recently in the cafeteria. The Florida Division of Emergency Management (FDEM) denied the claims on Wednesday. In one phone call NBC6 obtained, a detainee called their loved one and spoke about a fight that allegedly broke out on Tuesday. The detainee tells the woman over the phone that there was "lots of abuse, lots of abuse," and describes how people were being hit on the head and kicked by guards. As he speaks, the audio catches a commotion. "This doesn't stop, look listen, listen. This doesn't stop, my love, oh my God," he says. Another detainee, whose identity NBC6 was able to confirm, called our station shortly after the alleged disturbance. He said: "A guy is dying on the floor and no, no one has called for medical help. The paramedics aren’t here.” He gave us permission to record the phone call and claimed he has been held at the facility for 31 days. A detainee from inside "Alligator Alcatraz" is heard in a phone call asking for help. NBC6 received several calls Tuesday night about the conditions inside the facility. "Look, us here, we can't do anything, we need help from outside, because they're abusing them ma'am, they're abusing them and that's not right," the frantic caller said. He alleged that after what happened in the cafeteria, detainees asked for help for the person suffering a medical emergency, but none came. As he explains, he interrupts himself: "Look how they run, look. They're running now. Yes, the guards are running to another area now." NBC6 received other calls from family members after the alleged disturbance in the cafeteria, also describing the inmate who had suffered a medical emergency, claiming guards didn’t know how to help. Officials have fully denied those reports. "As stated many times previously, these claims are false," FDEM Deputy Director of Communications Stephanie Hartman said in part. "They are given 3 meals per day and have access to clean showers and facilities for hygiene." Additionally, Hartman said that "detainees are not being mistreated" as some people have told NBC6. Complaints about the conditions at the facility have followed since it opened in early July.